ANJARWATI, G. C.; RAMADANIA; PURMONO, B. B.; JUNIWATI; SETIAWAN, H. Building Customer Loyalty in Digital Commerce: The Roles of Electronic Trust, E-CRM, and Customer Satisfaction . Journal of Educational Management Research , [S. l.], v. 5, n. 5, p. 5575–5590, 2026. DOI: 10.61987/jemr.v5i5.3011. Disponível em: https://www.serambi.org/index.php/jemr/article/view/3011. Acesso em: 21 sep. 2026.