Anjarwati, Gregoria Cici, Ramadania, Bintoro Bagus Purmono, Juniwati, and Harry Setiawan. “Building Customer Loyalty in Digital Commerce: The Roles of Electronic Trust, E-CRM, and Customer Satisfaction”. Journal of Educational Management Research 5, no. 5 (August 11, 2026): 5575–5590. Accessed September 20, 2026. https://www.serambi.org/index.php/jemr/article/view/3011.